Frequently Asked Questions

  1. Is there any way to stop the windows key and other keys from working so my little one doesn’t cause the browser to close etc..?
  2. The games don’t seem to play. Am I doing something wrong?
  3. I’d like to cancel my account, how may I do that?
  4. What does “Age Appropriate” mean?
  5. I have a question that is not included here. What should I do?

Though we can’t control what happens when the ‘Windows’ or ‘Apple’ key gets pressed, most people have options for minimizing other unwanted key presses. If you are using Internet Explorer you will definitely see a lot of short-cut windows pop up. Google Chrome and FireFox do not have the same issues. If possible, try using either Google Chrome or Firefox. If you are on a Mac, you can edit you preferences to minimize the amount of unwanted key presses you get as well.

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You’re not doing anything wrong, but you may not have the latest flash player installed. To play our online games you need to have Flash installed. It’s free and can be downloaded from Adobe.com. If you are on a mobile device such as an iPad or iPhone, flash will not play. For our mobile users, we have created Apps. You can find them by clicking here. Also, our online games have to run at KneeBouncers.com. If you are trying to use them offline or on another server you may have problems. In addition, Ad-blocking software can block important files from loading so please set your Ad-blocking software to allow KneeBouncers.com.

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You can cancel right here at KneeBouncers.com. Just go to your accout page – located here – and click cancel. It’s as easy as that.

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“Age Appropriate” means that the content suits the age of the person experiencing it. So often content for babies, toddlers, and preschoolers is too advanced. When this is the case, it can create a frustration and children associate ‘learning’ with unhappiness. Obviously this is very counter to our mission to help foster a life long love of learning.

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We want your experience to be as enjoyable as possible. Don’t hesitate to contact us here. Typically we respond the same day, if not within hours.

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